The VTB Bank completed the legal procedures for the accession of “VTB 24” and from 1 January 2018 began servicing clients under a single brand. About it reports a press-service of the Bank.
After joining the customers of the retail business of the group “VTB” will continue the service in the usual offices on the same terms, to renegotiate existing contracts to clients is not required.
According to the President-Chairman of VTB Board Andrei Kostin, the creation of a universal Bank will give a significant synergy effect within the group of “VTB”. On the accession will reduce costs and increase the efficiency of the merged Bank. Total savings will be about 15 billion rubles a year. One of the key objectives of United Bank is increasing customer loyalty.
During the Christmas holidays was a lot of work to unite the customer base, IT infrastructure, said the Deputy President-Chairman of VTB Board Anatoly Pechatnikov. All the offices and the online system are now working under a single brand. Now clients have access to a single product line throughout its network of offices VTB with our customary high level of service.